We’re looking for someone who genuinely notices how other people experience a business.

As our Customer Excellence Lead, you’ll help make sure that working with Partners in Profit feels as good as the work we actually deliver.

That means thinking about all the little things that can make the difference between a client feeling like a customer on a system and feeling like someone we genuinely know and value.

You’ll get to know our clients, understand what matters to them and help make sure communication doesn’t disappear once they’ve signed a contract.

You’ll also support and develop our Customer Excellence Advisers, helping them become increasingly confident in managing relationships, solving problems and making good decisions for clients.

We don’t expect you to arrive with years of customer experience management behind you.

We’re much more interested in finding someone who is naturally good with people, notices when something doesn’t feel quite right, is comfortable having conversations and genuinely wants to help others develop.

We’ll teach you our business, our approach and the skills you need to grow into the role.